FAQ

Frequently Asked Questions

  • Register for an account or login to your account
  • Once you have selected an item, click on ADD TO CART button
  • Go to the CART icon at the top right corner, click on VIEW CART or CHECKOUT
  • Review the items in your CART. Click on UPDATE CART if changes are made to the orders.
  • Enter points to apply discount if any.
  • Enter coupon code if any.
  • Click on PROCEED TO CHECKOUT
  • Verify on your billing/shipping address
  • Agree on terms and conditions
  • Click on PROCEED TO PAYPAL to complete your payment and order.
  • An email containing your order information will be sent to you.

All Prices indicated are in Singapore dollar (SGD) and inclusive of GST.
For bulk purchases, please contact us at enquiry@shicara.com

We are not able to amend or cancel the order once payment is processed.
Please review all items in the cart before checking out.

The order confirmation number will be indicated in the email that will be sent to you upon payment.
Alternatively, you can view your order history in your MY ACCOUNT page.

Items that are listed as out of stock are pending stock replenishment.
You can add the item to your WISHLIST page and check back regularly.

Shipping is charged at a flat rate of $3.50. For orders above $60.00, you are entitled to free shipping! Rates are applicable for domestic (Singapore) orders only.

Shipping will usually take 3-5 working days upon payment confirmation.

We currently deliver to Singapore only except for restricted locations with high security such as millitary bases, naval bases, shipyards.
Not sure if your address falls under the restricted locations list? Please contact us via the CONTACT US form and we will advise you accordingly.

For overseas customers, please email us at enquiry@shicara.com for further discussion.

Once your order has been arranged for courier delivery, you will be notified via email which includes a tracking number.
You can then track your order by inputting your tracking number via our TRACK YOUR ORDER page.

Product can only be exchanged if the wrong product is sent or if the item is damaged during delivery.
For requesting product returns and exchange of products, please contact us via the CONTACT US form or email us at enquiry@shicara.com within 5 working days upon receiving your order.

Refunds are only offered on a case by case basis.
Please provide your order number, details and reason for refund via CONTACT US form or email us at enquiry@shicara.com.

All our products are brand new and 100% authentic, sourced directly from manufacturers or authorized distributors.

We accept Paypal and all major credit cards.

Yes! All payment transactions are performed under a secured payment gateway. It is important to us that our customers shop with a peace of mind.